Your privacy matters to us. This page explains exactly what personal information bigwin casino collects from Filipino players, how we use it, who we share it with, and how we keep it safe. By registering an account or using any part of the platform, you agree to the practices described here. We recommend reading this policy in full so you know your rights and how to exercise them.
This privacy policy was last reviewed in January 2025. Bigwin casino may update this policy from time to time to reflect changes in our practices or applicable Philippine law. We will update the date above whenever a material change is made. Continued use of the platform after any update means you accept the revised policy.
When you register an account on bigwin casino, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and a government-issued ID as required under Philippine anti-money laundering regulations. We also collect your payment details — such as your e-wallet account reference or bank account number — solely for the purpose of processing deposits and withdrawals in Philippine pesos.
In addition to information you provide directly, we automatically collect certain technical data when you use the platform. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and in-game activity logs. This data helps us maintain platform security, detect fraudulent behaviour, and improve the overall experience for Filipino players. We do not collect any information beyond what is reasonably necessary for these purposes.
Your personal data is used primarily to operate and maintain your account, process transactions, verify your identity, and comply with our legal obligations under Philippine law. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you promotional messages about offers and new features available on the platform — you can opt out of these at any time through your account settings.
We use technical and behavioural data to monitor platform security, investigate suspicious activity, and prevent fraud or abuse. Aggregated and anonymised data may be used for internal analytics to understand how players use the platform and to guide product improvements. We do not use your personal data to make automated decisions that have a significant legal or financial effect on you without human review.
Bigwin casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection law.
We may also disclose your personal information when required to do so by law, court order, or a request from a competent Philippine regulatory authority. If bigwin casino undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with any party in a way that is inconsistent with this privacy policy without first obtaining your explicit consent.
Bigwin casino uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and maintain the security of your session. Essential cookies are required for the platform to function correctly and cannot be disabled. We also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement — these are anonymised and do not identify you personally.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling non-essential cookies will not affect your ability to use the core features of the platform, but some personalisation features may not work as expected. By continuing to use bigwin casino after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS. Sensitive account information such as passwords is stored using one-way hashing and is never accessible in plain text, even to our own staff.
Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data protection obligations. While we do everything reasonably practicable to protect your information, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately and change your password without delay.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate the retention of transaction records. When your data is no longer required for legal or operational purposes, we securely delete or anonymise it. If you close your account, we will retain only the minimum data required to comply with our legal obligations and to resolve any outstanding disputes.
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing and to withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond within a reasonable timeframe.
Bigwin casino is strictly an adult platform and is not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a person under the minimum age has registered an account or provided personal data, we will immediately close the account and delete all associated information. If you believe a minor has accessed the platform, please notify our support team right away so we can take appropriate action.
We may update this privacy policy periodically to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform message. Your continued use of bigwin casino after any update constitutes your acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information.
Your name, contact details, and ID are used only to verify your identity and operate your account securely.
Payment references are processed securely in PHP and never stored beyond what is required by law.
Session and activity data is anonymised for analytics and never used to identify you personally to third parties.
Login and access logs are retained to detect fraud and protect your account from unauthorised access.
If you have any questions about how bigwin casino handles your personal information, or if you would like to exercise your data rights, visit our FAQ page for quick answers. You can also create an account once you are comfortable with our privacy practices, or log in if you are already a member.